Cancellation Conditions
- Order Cancellation: You have the right to cancel your order if it has not yet been shipped. Please send your cancellation request to us via info@myofficeinnovation.com or 99-2722159. Once approved, your order will be canceled, and your payment will be refunded within 14 business days.
- Service Cancellation: If you wish to cancel any of our services, please contact us at least 24 in advance. Refunds for canceled services will be evaluated based on the completion status of the service.
Return Conditions
- Product Returns: You may return the product within 14 days of receiving it. Products must be unused, undamaged, and in their original packaging. You can submit your return request via info@myofficeinnovation.com or 99-2722159.
- Non-Returnable Products: Customized items, hygiene products, or items that are non-returnable once opened are not eligible for returns.
- Return Process and Refund: Returned items undergo a quality check upon receipt. Once approved, your refund will be processed within 14 business days. Shipping costs for returns are the responsibility of the customer.
Exchange Conditions
- To request an exchange, please contact us at info@myofficeinnovation.com or 99-2722159.
- Exchange requests are subject to product availability and our exchange policy.
Refund Process
- In cases of cancellation or return, refunds will be issued using the original payment method. For payments made via credit card, refunds will be made to the same card, and processing time may vary depending on your bank.
Contact Information
For return, cancellation, or exchange requests, please contact us at info@myofficeinnovation.com or 99-2722159.
We will respond to your inquiries as promptly as possible and initiate the necessary procedures.
